Refund Policy

180-day money-back guarantee for your peace of mind

Last Updated: December 21, 2025

Physical Product Returns

If you receive a new, unopened physical product and wish to return it, you may do so within 180 days of delivery. We will issue a full refund minus any shipping charges, once the product is returned and inspected.

Requirements: Product must be new, unopened, and in original packaging

Digital Product Returns

All digital returns undergo manufacturer verification to ensure the license key has not been activated or tampered with. Upon confirmation, a full refund will be issued to the original payment method.

Verification Process: License keys must be unused and unactivated for refund eligibility

License-Specific Policies

Retail Licenses

No return fee if verified as unused or inactive.

✓ Full refund available for unused licenses

Office 365 & Open Licenses

Non-refundable. These cannot be returned or deactivated.

✗ Cannot be returned or refunded

Activated Keys

Once a product key is activated or attempted to be activated, it becomes non-refundable.

⚠ Activation voids return eligibility

Return Process

1. Contact Support

Email us with your order number and reason for return

2. Verification

We'll verify license status and return eligibility

3. Return Authorization

Receive return instructions and authorization

4. Refund Issued

Full refund processed to original payment method

Need to Process a Return?

Our customer service team is ready to help you with your return request. Contact us for fast processing.

• Email: support@gosoftwarebuy.com
• Phone: 1-888-632-9902
• Live Chat: Available on our website

Response within 24 hours